Terms & Conditions

Last updated: April 8, 2026

These Terms & Conditions (“Terms”) govern your access to and use of TuffOps, including our website, cloud-based operations software, and related services (collectively, the “Services”), offered by CaribeSolutions Inc. (“CaribeSolutions,” “we,” “us,” or “our”). By accessing or using the Services, or by clicking to accept these Terms where presented, you agree to these Terms on behalf of yourself or the organization you represent. If you do not agree, do not use the Services.

Our Privacy Policy explains how we handle personal information and is incorporated by reference.

1. The Services

TuffOps provides software and related functionality for contractors and service organizations (for example, quoting, work orders, equipment records, and field workflows). Features may vary by plan or configuration. We may modify, suspend, or discontinue parts of the Services with reasonable notice where practicable; we will not materially reduce core functionality of a paid subscription without providing you a remedy or termination right where required by law or your order form.

2. Eligibility and accounts

You must provide accurate registration information and keep it current. You are responsible for maintaining the confidentiality of credentials and for all activity under your account. You must notify us promptly of unauthorized use. If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

3. Acceptable use

You will not (and will not permit others to): (a) misuse, disrupt, or attempt to gain unauthorized access to the Services or related systems; (b) use the Services in violation of law or third-party rights; (c) upload or transmit malware, spam, or unlawful content; (d) probe, scan, or test vulnerabilities without our prior written consent; (e) reverse engineer the Services except where applicable law permits despite this limitation; or (f) resell or sublicense the Services except as expressly allowed in writing.

4. Customer content and data

You retain ownership of data, content, and materials you or your users submit to the Services (“Customer Content”). You grant us a limited license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Services as described in these Terms and our Privacy Policy. You are responsible for the legality of Customer Content and for obtaining any consents or rights needed from your customers and personnel. We may remove content that violates these Terms or law where we reasonably believe removal is required.

5. Fees and payment

Fees, billing cycles, and taxes are as stated on our pricing page, in an order form, or in the product at checkout, as applicable. Unless otherwise agreed, fees are non-refundable except where required by law. Late payments may incur suspension of access after notice. You are responsible for applicable taxes other than taxes on our net income.

6. Intellectual property

We and our licensors own the Services, including software, documentation, branding, and underlying technology, subject to the limited rights expressly granted to you. Except for the rights granted in these Terms, no rights are transferred to you. “TuffOps” and related marks are trademarks of CaribeSolutions or its licensors; you may not use them without our prior written consent except as reasonably necessary to identify your lawful use of the Services.

7. Third-party services

The Services may integrate with or link to third-party tools (for example, scheduling, payments, or identity providers). Those services are governed by their own terms and privacy policies; we are not responsible for third-party services.

8. Confidentiality

Each party may receive non-public information from the other that is identified as confidential or that reasonably should be understood to be confidential (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms and will protect it using reasonable care. These obligations do not apply to information that is public, independently developed, or rightfully received without restriction.

9. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR YOUR PAYMENT OBLIGATIONS, YOUR INDEMNITY OBLIGATIONS, OR EITHER PARTY’S BREACH OF SECTION 8 (CONFIDENTIALITY) OR MISUSE OF INTELLECTUAL PROPERTY, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR, IF NO FEES APPLY, ONE HUNDRED U.S. DOLLARS (USD $100)). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

11. Indemnity

You will defend, indemnify, and hold harmless CaribeSolutions and its officers, directors, employees, and agents from third-party claims, damages, and costs (including reasonable attorneys’ fees) arising from Customer Content, your use of the Services in breach of these Terms, or your violation of law or third-party rights, except to the extent caused by our gross negligence or willful misconduct.

12. Term and termination

These Terms apply from your first use of the Services until terminated. You may stop using the Services at any time. We may suspend or terminate access if you materially breach these Terms and fail to cure within a reasonable period after notice where cure is feasible, or immediately where necessary to prevent harm or comply with law. Upon termination, your right to access the Services ends; provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive.

13. Changes

We may update these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. If changes are material, we will provide additional notice as appropriate (for example, by email or in-product notice). Continued use after the effective date constitutes acceptance of the revised Terms where permitted by law.

14. General

These Terms constitute the entire agreement between you and CaribeSolutions regarding the Services and supersede prior discussions. If a provision is held unenforceable, the remainder stays in effect. You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets. Failure to enforce a provision is not a waiver. Notices to you may be sent to the email associated with your account.

Governing law. These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-law rules. Subject to applicable law, exclusive jurisdiction for disputes will be the state and federal courts located in Delaware, and you consent to personal jurisdiction there.

15. Contact

For questions about these Terms, contact legal@tuffops.com.