Room for the people behind the work
Another dispatcher can help the day run better. Another bookkeeper can help invoices go out on time. Neither should require another paid field technician seat.
TuffOps charges for field technician seats. Office and dispatch users are included without a seat cap on every plan. Give each person their own login and the access their role needs.
One seat rule across all three plans
| User or feature | Core | Pro | Premiere |
|---|---|---|---|
| Field technician / month | $59 USD | $79 USD | From $99 USD |
| Office and dispatch users | Included, no seat cap | Included, no seat cap | Included, no seat cap |
| Comply refrigerant records | +$15 / tech / month | Included | Included |
| AHRI and warranty-packet automation | Not included | Not included | Included |
An office user schedules, dispatches, bills, communicates with customers, or handles administration. A person who also performs field technician work needs a paid field technician seat. Confirm your role mix and any subscription minimums in the written quote.
Six technicians and two office users: $474 per month on Pro
| Line item | Monthly subscription |
|---|---|
| 6 field technicians × $79 | $474 USD |
| 2 office users | $0 |
| Comply | Included |
| Total | $474 USD |
Adding another office or dispatch user does not increase that subscription. Adding another field technician at the listed Pro rate adds $79 per month. Taxes, payment processing, messaging usage, and separately scoped setup or integration costs are excluded.
Compare your actual bill, not an assumed saving
If a hypothetical plan charged $79 for each of eight logins, it would cost $632 per month. The difference from six TuffOps HVAC Pro field seats would be $158 per month, or $1,896 over twelve months. That is arithmetic for this example, not a promise of savings against your current provider.
Use your actual quote, including its included users, features, add-ons, setup, usage charges, and commitment. A flat-price plan with bundled office users can have a different result. Our HVAC software cost guide gives you a checklist for that comparison.
Included seats still have individual access
Office users can have their own accounts and role permissions. Your dispatcher, manager, and bookkeeper do not need to share one password just to keep the seat count down. Access to workflows still follows the selected plan and the permissions assigned to each user.
What to confirm before signing
- The number of paid field technician seats and how mixed office/field roles are counted.
- The plan features your office and technicians need.
- Billing frequency, contract length, any minimums, and renewal terms.
- Migration, training, integrations, and usage-based fees.
See Core, Pro, and Premiere for the full feature comparison. Bring your team breakdown to a demo and we will walk through the quote with you.
Get a real number for your shop
Tell us your team makeup and we'll show you the exact monthly cost on TuffOps — including which tier fits your operation and what comes included.
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